Frequently Asked Question

I'm locked out of my account. What do I do?
Last Updated 2 years ago

No one likes to be put in time out after typing your password wrong one too many times.

Time Out (Source: giphy.com)

If you find yourself locked out of your account, you will have to contact a System Administrator to unlock your account. If you've forgotten your password, you can ask the System Admin to reset your password as well. Here's who to contact:

  • For ACS requests, contact the Secondary Office at (907) 269-3843
  • For Mountain City Church requests, contact the IT Office at (907) 644-5138

If the System Admin resets your password, you'll be required to change your password upon logging in.

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